Shipping Policy
When can I expect to receive my order?
All orders are processed and dispatched from our warehouse within 5 business days after the order is placed.
Delivery usually takes approximately 10–20 business days after dispatch, depending on the courier availability and delivery destination.
Please note that occasional delays may occur due to customs clearance, inspections, weather conditions, or courier delays. We appreciate your patience and understanding in these situations.
How can I track my order?
Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout.
You can use this tracking number to follow your order through:
What are the shipping costs?
We offer a flat-rate shipping fee of USD $2.99 for all destinations worldwide.
Which countries do you ship to?
We currently offer worldwide shipping.
If your country is temporarily unavailable due to logistics restrictions, we will notify you as soon as possible and make the necessary arrangements for your order.
For more information about supported destinations, please contact us at:
How can I change my delivery address?
Address changes can be requested until 11:00 PM (AEST) on the same day your order is placed.
Please contact us at:
with your order details and the updated delivery address.
Can I ship my order to an address different from my billing address?
Yes, you can choose a delivery address that is different from your billing address.
How will my order be shipped?
Orders are dispatched on business days, excluding public holidays.
Orders placed on Saturdays or Sundays will be processed on the following business day.
Some products may be shipped from our regional fulfilment centres, while other items may be produced and dispatched directly from our manufacturing facilities in the United States, Canada, and Australia.