Q&A
How do I place an order?
To place an order:
- Add the items you would like to purchase to your shopping cart.
- You can either continue through our website checkout process or choose PayPal checkout.
- If you choose to continue through our website checkout, click the green “Complete Order” button on the right side of the page.
- If you choose PayPal, click the PayPal button to continue.
You will then be redirected to our customer information page.
Please complete the following details:
- Email address
- Full name
- Delivery address
If you have a valid discount code, enter it in the “Discount Code” field on the right side of the page.
Make sure to click “Apply” so your discount is calculated and applied to your order.
Click “Continue to Shipping”.
Please check that your delivery address is correct (especially if it differs from your billing address).
Once confirmed, click “Continue to Payment”.
Enter your payment details.
You may select the option indicating that your delivery address and billing address are the same, if applicable.
After completing the payment form, click “Complete Order”.
You will be redirected to an order confirmation page and will receive a confirmation email containing your order details.
If you experience any issues during checkout, please contact our customer support team at:
What should I do if items are missing or I receive incorrect products?
If your order arrives with missing items or incorrect products, please contact us at:
Please include your order number and provide supporting evidence (image files must be smaller than 1 MB).
We will send the correct item to you free of charge.
You will not need to return the incorrect item — you may keep it as a gift from us.
How do I know if my order was placed successfully?
You will receive an order confirmation email containing your order number and purchase details.
I want to change the items in my order. What should I do?
Order changes can be requested on the same day the order is placed, before 11:00 PM (AEST).
Please contact us at:
with your order details and requested changes.
How do I add items to my shopping cart?
To add an item to your shopping cart:
- Visit the product page you are interested in.
- Select your preferred options.
- Click the “Add to Cart” button.
You will then be redirected to your shopping cart page.
Enter your desired quantity in the “Quantity” field next to the product image.
You may continue shopping or proceed to checkout.
How do I view my shopping cart?
To view your cart contents, click the cart icon at the top of the page.
From your cart, you can:
- Update product quantities
- Remove products
- Review your order details
To remove an item, click the “Remove” link below the quantity section.
How do I change the quantity of an item in my cart?
Click the cart icon in the top-right corner of your screen.
You will see all items currently in your cart and their selected quantities.
To update a quantity, enter the desired number in the “Quantity” field.
The cart total will update automatically.
Which browsers are recommended for this website?
We recommend using the latest versions of:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge
What payment methods are available?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
How do I pay with PayPal?
PayPal is one of the easiest ways to complete your online payment.
After adding products to your cart and proceeding to checkout:
- Click the PayPal payment option.
- You will be redirected to the PayPal website.
- Enter your PayPal details to complete your payment securely.
How do I use a discount code?
To apply a promotional code:
- Select the product you would like to purchase.
- Click the green “Complete Order” button.
- Enter your customer information.
- Locate the “Discount Code” field on the checkout page.
- Enter your discount code and click “Apply”.
Please confirm that the discount has been successfully applied before completing your order.
What is your return and exchange policy?
Please refer to our Refund and Returns Policy for detailed information about returning products.
Our customer support team is available 24/7 and will respond to your request as quickly as possible.
If a return is requested due to customer preference, the customer is responsible for return shipping costs.
If products arrive damaged or incorrect due to an error on our side, the customer will not be responsible for return shipping costs.
How do I return an item?
For return information, please contact our support team at:
What is your cancellation policy?
Order cancellations can be requested on the same day before:
11:00 PM (AEST)
After this time, cancellation requests may no longer be accepted as orders may already be processed.
To request a cancellation, please contact:
Are online orders secure?
Yes.
We take the protection of your personal information seriously.
Our website uses secure SSL encryption technology to protect payment information and personal data submitted during checkout.
All sensitive information is encrypted during transmission using industry-standard security protocols.
Is it safe to use my credit card on your website?
Yes.
To ensure secure payments, our website uses trusted payment gateways that protect your card details through advanced encryption technology, including AES-256 encryption.
Will my personal information remain private?
Yes.
Any personal information you provide to us is kept private and confidential.
We do not sell, rent or share your personal information without your consent, except where required by law.